Denver7 Investigates obtains travel-related refunds for Coloradans

Denver7 Investigates obtains travel-related refunds for Coloradans


DENVER — From E-470s to airline tickets, Denver7 Investigates helps Coloradans get travel-related refunds after their claims go nowhere.

Mike Foster bought his Toyota 4-Runner this 12 months, however by chance turned off the defective E-470 Specific Toll transponder. A supervisor stated they might flip off the fitting transponder, however Foster was nonetheless answerable for greater than $50 in tolls that the opposite driver destroyed.

“I used to be offended. I used to be very upset. They stated, ‘Properly, all we are able to do is transfer on. We won’t do something about it,'” Foster stated.

After Denver7 Investigates contacted E-470, Foster stated a supervisor contacted him and refunded his journey cash.

“I feel they checked my account and noticed all the fees that this unknown individual had, and so they backdated all the fees,” Foster stated. “So we’re again the place we have been together with your assist.”

Denver7 Investigates additionally obtained a name about a big firm not fixing what appeared like a small downside.

Thornton resident Rose Doran has spent hours on the telephone with over the previous 4 months.

“I used to be planning a trip in July, and we misplaced a member of the family on July 2, so I canceled it,” Duran stated.

Her information present that United Airways returned the cash to, however didn’t credit score her account, as she pays curiosity on the roughly $900 price every month.

“And so they ( informed me, ‘Sure, we bought the refund, and we’re processing it, however it’ll take a while.’” “That was a few month in the past. Then I referred to as once more, and so they informed me the identical story. “We’ll escalate it to the escalation workforce. Somebody will name you again,” Doran stated.

When Denver7 Investigates reached out to, an organization spokesperson stated the corporate had escalated the problem to its senior workforce and reached out to Amsterdam-based journey accomplice GoToGate.

“I really feel inspired, and I am actually completely happy to have you ever right here,” Duran stated. “I all the time see you guys serving to individuals on TV. So I stated, ‘I will name them to see if they will assist me as a result of I can not get wherever. This refund system would not work.’ “”

Denver7 Investigates will get travel-related refunds for Coloradans after orders go nowhere


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