Optus community outage impacts thousands and thousands of Australians

Optus community outage impacts thousands and thousands of Australians


  • Outage hits Australia’s second-largest telecom supplier
  • Optus says it’s working to revive companies
  • Optus CEO says no indication of a cyber assault
  • Properties, places of work affected throughout Australia

SYDNEY, Nov 8 (Reuters) – Tens of millions of Australians have been left and not using a cellphone or web connection on Wednesday after the nation’s second-largest telecommunications supplier skilled an unexplained nationwide outage.

The outage crippled fee programs and on-line operations and led to morning peak-hour chaos as prepare networks and experience share companies have been down briefly in some cities.

Optus CEO Kelly Bayer Rosmarin dominated out a cyber assault however in an interview on ABC Radio didn’t give a cause for the outage, already in its sixth hour, or say how lengthy it might take for companies to be restored.

“It’s extremely unlikely (that the issue began inside software program in Optus networks), our programs are literally very steady … This can be a very, very uncommon incidence,” she mentioned.

“We’re working actually arduous to get it up and working as quickly as we presumably can.”

Optus is the Australian unit of telecoms agency Singapore Telecommunications (STEL.SI) and has greater than 10 million clients, about 40% of Australia’s inhabitants.

“With out my cellphone I just about can’t do something. I’m searching for a financial institution, and when you may’t go onto your cellphone and Google just about you might be misplaced,” mentioned Angela Ican outdoors the Optus retailer in Sydney’s central enterprise district

Development employee Kyle, who didn’t give his full identify, mentioned he needed solutions from Optus.

“I used to be working late for work and couldn’t let my boss know. Once I bought on website I couldn’t discover my boss – it’s been an enormous day,” he informed Reuters.

An Optus spokesperson informed Reuters in an announcement that the corporate “apologises sincerely to clients”.


Commonwealth Financial institution (CBA.AX), the nation’s greatest lender, mentioned in an announcement that some clients could encounter difficulties with a few of its companies.

Federal Communications Minister Michelle Rowland mentioned she had “restricted” details about the outage.

“What we do know is that this can be a deep fault. It has occurred deep inside the community. It has extensive ramifications throughout cellular, fastened, and broadband companies for Optus clients,” Rowland informed reporters.

Melbourne’s prepare networks have been pressured to close down for about half-hour because of the outage, leading to delays through the morning rush, media reported.

“Main delays to all strains proceed with choose alterations and cancellations,” the town’s metro rail service mentioned on X.

Hospitals and emergency companies throughout the nation have been additionally hit by the outage.

Ramsay Well being Care (RHC.AX), which owns 70 hospitals and clinics in Australia, its cellphone companies have been impacted.

“Presently, we’re unaware how lengthy this outage will proceed. If it’s essential to contact your native Ramsay hospital, please direct inquiries by way of the contact kind on the native hospital’s web site,” it mentioned on its Fb web page.

Emergency triple zero (“000”) calls weren’t working from Optus landlines.

“We encourage any clients who must contact emergency companies to make use of a cellular line to name 000,” Optus mentioned in an announcement.

Further reporting by Kirsty Needham in Sydney, writing by Praveen Menon; Modifying by Stephen Coates

Our Requirements: The Thomson Reuters Belief Rules.

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