Prime Techs Put Their Expertise to the Take a look at at Samsung’s Nationwide Expertise and Restore Competitors

Prime Techs Put Their Expertise to the Take a look at at Samsung’s Nationwide Expertise and Restore Competitors

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From waking up with an alarm in your smartphone, to throwing a load of laundry in your washer earlier than mattress, expertise performs a crucial position in your each day routines. And when considered one of your gadgets stops operating easily, it might take your focus away from what issues most.

At Samsung, we’re dedicated to offering a variety of high quality and handy care choices, so you possibly can have peace of thoughts that your system might be mounted quick and glued proper if points come up. We’re additionally dedicated to offering alternatives for our technicians to persevering with to be taught and develop new abilities all through their profession. Based on a Gallup ballot157% of adults who’re both employed or within the labor pressure say they’re extraordinarily or very desirous about collaborating in an upskilling program. And of these, 63% state that their motivation for doing so is to advance their careers.

This previous month, Samsung Care hosted its annual Nationwide Expertise and Restore Competitions, the place high Cell Expertise (MX) and Client Electronics and Residence Equipment (CE) technicians from throughout the nation had been celebrated, whereas placing their abilities to the check.

Care

  • samsung-mobile-repair-skills-competition

    samsung-mobile-repair-skills-competition

  • Excited members gathered on the fifth annual Samsung CE Care Expertise competitors in South Carolina.

  • In Plano, Texas, 15 MX Care technicians accomplished drills targeted on pace, talent and compliance.

“The annual competitions have change into an integral a part of our investments in proactive and preventative care, whereas offering a platform to acknowledge our technicians and furthering their skilled improvement in a rising subject,” mentioned Mark Williams, Vice President of Buyer Care at Samsung Electronics America. “It’s all the time inspiring to see the pleasure for Samsung and its merchandise amongst our staff come to life throughout these occasions, as all of us work towards the shared purpose of offering the perfect experiences for our clients.”

First up was the fifth annual Samsung CE Care Expertise competitors on the Samsung Electronics Residence Equipment (SEHA) facility in Newberry, South Carolina. This 12 months, six excited technicians gathered collectively brilliant and early, keen to say the title of Samsung’s “Prime Tech.” Individuals went face to face in accuracy, pace and buyer satisfaction assessments, requiring the technicians to swiftly troubleshoot and sort out advanced conditions.
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“I’m excited to have made it to the top of this course of and to actually take what I’ve realized, convey it again to my firm and enhance for subsequent 12 months,” mentioned first place winner Connor Wallace from Cone Equipment.

“It’s such an awesome honor to be within the Samsung Expertise competitors two years in a row. It reveals the worth that being with Hometown Hero brings to the client and to Samsung,” mentioned third place winner Austin Lanke, Hometown Hero.

This 12 months’s competitors adopted #1 rankings in product high quality for TVs and in service expertise for Residence Home equipment within the 2023 American Buyer Satisfaction Index Survey (ACSI®). The workforce was additionally acknowledged as a US CXA® Gold Award Winner for Finest Buyer Expertise Technique for its Samsung Past Boundaries Program, offering 99.9%2 of the U.S. with handy at-home restore protection.

Subsequent, Samsung MX Care techs took the stage for his or her annual Restore Competitors. Fifteen members spent the day at Samsung’s Plano, TX campus finishing drills targeted on pace, talent and compliance. After diagnosing any points with the system, technicians labored to disassemble and reassemble gadgets as shortly and precisely as potential, earlier than checking their craftsmanship with a number of high quality assessments.
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“Profitable this competitors is de facto validating for me as a result of I’ve been doing this work for a pair years. It’s superior to see that I do know greater than I believe I do. And I do know my retailer goes to undoubtedly take bragging rights!” mentioned first place winner, Rebecca Carpenter from uBreakiFix.

Much like Rebecca, second place winner Daniel Clifford from the Samsung Care Middle mentioned, “ validates that tough work I put into this job.” He added, “It means I have to work more durable for subsequent to win first place!”
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The annual Restore Competitors is a enjoyable, but prime instance of how Samsung is ready to present the #1 Service Middle Community Protection within the U.S. for cell gadgets.3 On account of its rigorous coaching alternatives for technicians and suite of handy care choices, Samsung obtained #1 rankings for buyer satisfaction amongst 5G gadgets and in perceived worth amongst general model comparisons the 2023 ACSI® survey. By sturdy ties with native communities, the workforce can also be capable of take learnings from these trainings and host interactive and academic programs for college kids contemplating a profession as a technician.

The winners from every competitors included:

Residence Equipment/TV Cell Expertise
First Place Connor Wallace, Cone Equipment Rebecca Carpenter, uBreakiFix, Brockton, MA
Second Place Alex Nahum, Residence Know-how Options Daniel Clifford, Samsung Care Middle, Frisco, TX
Third Place Austin Lanke, Hometown Hero Brett Downs, uBreakiFix, Winter Park, FL


Whereas this 12 months’s competitions have come to an in depth, Samsung is keen to proceed investing in present and aspiring technicians, whereas offering expansive service community choices to empower clients select what works greatest for his or her lives.

Go to Samsung.com for extra on our Cell Expertise and Client Electronics and Residence Equipment Care providers.

1 Gallup and Amazon, The American Upskilling Research Empowering Employees for the Jobs of Tomorrow, 2021 Gallup Inc.
2 Protection consists of 99.9% of supply zip codes (excluding P.O. field, APO/FPO/DPO) by our largest retailer; in-warranty service solely.
3 Amongst main good cellphone producers (in-warranty approved places solely); primarily based on inhabitants inside 30 min. drive of walk-in service middle or residence van service middle ($30 residence van service charge).

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