Yellow.ai Scales Generative AI–powered Chatbot and Voicebot Options Globally on AWS

NEW DELHI—November 20, 2023— Amazon Internet Companies (AWS), an Amazon.com firm, as we speak introduced that Yellow.ai, a worldwide chief in conversational synthetic intelligence (AI), has chosen AWS as its most well-liked cloud supplier to energy its generative AI–powered voicebot and chatbot options. These dynamic AI brokers improve the client expertise with goal-driven conversations with prospects whereas comprehending their wants and offering extremely personalised responses. The corporate’s customer support dynamic AI brokers use giant language fashions (LLMs) to ship high-quality 24/7 assist companies throughout greater than 35 textual content and voice-based channels in additional than 135 languages. To scale its enterprise globally, Yellow.ai has made its answer obtainable in AWS Marketa digital catalog with 1000’s of software program listings from unbiased software program distributors that makes it straightforward to seek out, check, purchase, and deploy software program that runs on AWS.

Since migrating to AWS in Might, Yellow.ai has lowered its operational prices by 20%, pushed efficiency enhancements by 15%, and lower infrastructure prices by 10%, permitting the corporate to reinvest in innovation and AI analysis and improvement. Yellow.ai just lately launched YellowGa generative AI–powered platform pushed by a mix of centralized international and proprietary LLMs utilizing Amazon SageMaker, a totally managed service to construct, prepare, and deploy machine studying (ML) fashions. Utilizing LLMs, Yellow.ai generates responses to buyer queries by drawing from a information repository consisting of internet sites, paperwork, and different associated information. Exhibiting lifelike empathy whereas minimizing hallucinations (AI responses that are not correct or actual) charges near zero, Yellow.ai’s dynamic AI brokers can self-serve as much as 90% of buyer queries. They’ve additionally improved ecommerce buyer interactions, elevating buyer journey completion charges by 50% and rising buyer satisfaction scores by 40%.

Yellow.ai is utilizing Amazon Bedrock, a totally managed basis mannequin (FM) service that provides companies entry to industry-leading FMs, enabling Yellow.ai to quickly prototype, iterate, and scale generative AI purposes. Yellow.ai goals to make use of the facility of generative AI for goal-driven conversations and to boost buyer assist. The dynamic AI brokers can interact with prospects to handle potential leads, deal with queries, provide personalised reductions, and share particular gives, amongst different advantages.

Utilizing AWS’s world-class international infrastructure, Yellow.ai leverages AWS Areas to ship excessive availability and low latency of their companies to customers throughout greater than 85 nations worldwide. With 1000+ prospects in Asia-Pacific, Europe, Center East, South America, and U.S., Yellow.ai helps firms swiftly ship high quality buyer assist at scale. Yellow.ai joined the AWS Impartial Software program Vendor (ISV) Speed up in August, which gives worthwhile co-selling assist and advantages, enabling the corporate to have interaction with AWS sellers worldwide who cater to thousands and thousands of energetic AWS prospects. This 12 months, as an AWS Expertise Accomplice, Yellow.ai considerably expanded its enterprise attain and co-selling efforts throughout Asia-Pacific, India, and North America, buying new prospects in key industries together with retail, monetary companies, and utilities.

“We’re on a outstanding development journey, with a formidable 80% enhance in our annual recurring income. To assist our continued international growth, we would have liked world-class infrastructure, and AWS has supplied us with the scalability, availability, and enterprise assist wanted to offer the most effective service to our prospects and their customers,” stated Rashid Khan, chief product officer and co-founder at Yellow.ai. “Within the customer support {industry}, swift, participating, and personalised interactions are key to profitable outcomes. With our migration to AWS, we’re capable of leverage price-performant generative AI options to make our dynamic AI brokers even smarter and extra intuitive to boost the client expertise.”

“Generative AI is reworking the customer support {industry}, making interactions extra participating and seamless,” stated Kumara Raghavan, head of Startups at AWS India and South Asia. “Yellow.ai is reworking its enterprise with the newest cloud applied sciences to construct dynamic AI brokers to enhance the client care expertise. We look ahead to serving to Yellow.ai make generative AI–pushed conversational purposes extra accessible to prospects around the globe by AWS Accomplice applications, together with the AWS Market.”

About Amazon Internet Companies
Since 2006, Amazon Internet Companies has been the world’s most complete and broadly adopted cloud. AWS has been regularly increasing its companies to assist just about any workload, and it now has greater than 240 totally featured companies for compute, storage, databases, networking, analytics, machine studying and synthetic intelligence (AI), Web of Issues (IoT), cell, safety, hybrid, digital and augmented actuality (VR and AR), media, and utility improvement, deployment, and administration from 102 Availability Zones inside 32 geographic areas, with introduced plans for 15 extra Availability Zones and 5 extra AWS Areas in Canada, Germany, Malaysia, New Zealand, and Thailand. Tens of millions of shoppers—together with the fastest-growing startups, largest enterprises, and main authorities companies—belief AWS to energy their infrastructure, grow to be extra agile, and decrease prices. To study extra about AWS, go to aws.amazon.com.

About Amazon Internet Companies India Personal Restricted
Amazon Internet Companies India Personal Restricted (AWS India) undertakes the resale and advertising of AWS Cloud companies in India.